Commercial Property Management
These include offices, business parks, industrial estates and shops throughout the South of England.
All of Hurst Warne’s property management activities are operated out of our M3 office in Fleet, Hampshire, where good transport links provide us with quick and easy access to all the important business centres in the South East.
Our aim is to provide first class commercial property management advice tailored to meet the individual needs of our clients by providing a full range of proactive and reactive management services.
We have a long-established track record advising clients on all matters relating to the management of their commercial property and our Director-led, experienced, property management team works closely with our clients to ensure that their properties are being managed effectively.
Your property, your asset
Hurst Warne Commercial Property Management is an individual company specialising in management of commercial and mixed use properties.
Tailor-made property management solutions
Hurst Warne Commercial Property Management operate a number of highly efficient management systems to ensure we can meet the specific requirements of our individual clients.
Not every property is the same
No two properties are the same. Hurst Warne Commercial Property Management understand that a one size fits all approach does not work. Each management property is assessed on its own merit.
Dedicated team building upon strong foundations
The Hurst Warne Commercial Property Management team has extensive experience in advising on a wide variety of different properties and what best management service will suit.
How we can help maximise the value of your asset
The primary focus of Hurst Warne’s property management role is the day-to-day running of the properties under our management, whether single or multi-let. Overseen at Director level this includes all client and tenant liaison, client reporting, the recording and management of lease events, the administration of service charges, processing tenant applications for consent, providing advice on all Landlord & Tenant matters and much, much, more.
We use the industry leading property management system, MRI Qube, to hold and accurately process all lease data and tenant records.
Hurst Warne Commercial Property Management Ltd are regulated by the Royal Institution of Chartered Surveyors (RICS) and are registered under the Data Protection Act with the Information Commissioners Office.
In conjunction with our day-to-day management activities Hurst Warne’s property management accounting role comprises the running of the accounting function for the property. This will often involve; demanding and collecting rents and service charges, credit control, service charge accounting, supplier invoice payments, client reporting and pay-overs, and the preparation and submissions of VAT returns.
Using MRI Qube to maintain accurate accounting records for each property, we demand and collect in excess of £8M of commercial and residential rents, and £2M of service charges per year, all with varying demand dates and billing periods.
All client monies are handled in accordance with RICS requirements and are held in specific client money accounts at our nominated bank.
We currently manage a range of properties that require service charge management with an annual spend in the region of £2M. Hurst Warne deal with all the necessary service charge accounting, budgeting and administrative duties in compliance with the RICS Code of Practice for Service Charges in Commercial Property. We seek to ensure that the costs of occupation are economic and cost effective by ensuring fair apportionments and accurate budgeting. We also recognise the need to set and maintain expenditure levels that balance the needs of occupiers, by providing the right level of on-site services while demonstrating value for money, and for landlords by keeping service charge levels competitive for the property’s asset class.
Hurst Warne’s property and facilities managers undertake regular site inspections to an agreed schedule appropriate to the type of property and in many cases more frequently due to on-site activity. Our inspections enable us to ensure maintenance, Health & Safety and covenant responsibilities, whether landlord or tenant, are being properly discharged in compliance with lease obligations. Issues that are identified can then be dealt with promptly and effectively to maintain compliance and whilst on site any works that have recently been instructed and undertaken are scrutinised and signed off if appropriate.
A key element of our property management role is the procurement and management of on-site services whether this is for the purposes of a one-off repair or the placing of annual service contracts. To ensure value for money and service quality, Hurst Warne adopt a flexible approach to procuring supply contracts and contractors, appointing on either a regional or local basis to best meet the specific needs of each instruction. This enables the property and facilities managers to appoint the most suitable contractor for any particular service, location or property. We are partnered to Alcumus SafeContractor, an industry leading contractor Health & Safety accreditation scheme. All of Hurst Warne’s contractors, are vetted and accredited to ensure minimum standards of insurance and Health & Safety are met. Our contractors, many of whom we have built strong relationships with over the years, are also tried, tested and trusted and can be called upon quickly to deal with any repairs necessary.
Where the Landlord is responsible for the common parts of a property Health & Safety and Statutory Compliance is rigorously managed using the compliance management software platform QUOODA. All applicable compliance documentation is procured and uploaded enabling us to monitor critical dates, risks and their corresponding control measures. Through QUOODA’s built-in dashboard we are able to present our clients with a snapshot of their property’s compliance status at any given time.
Tenant compliance with Statutory Obligations is monitored through an agreed inspection regime.
To provide continuity of service, especially when dealing with reactive repairs, Hurst Warne operates an Out of Hours help desk for the benefit of all properties and tenants under our management. The service is provided by Hartley Services, providing nationwide coverage, and is available 24 hours a day, 365 days of the year although tenants are advised to make contact with the office or any onsite staff during normal working hours.
Hurst Warne operates a Block Insurance Policy for the benefit of all our clients. The block policy is managed by Lockton REAC and enables us to quickly procure both Asset and Engineering insurance with an enhanced policy wording and a competitive premium. This facility is available to all of Hurst Warne’s property management clients, although we fully understand and appreciate that our clients may wish to manage their own insurance arrangements. We will liaise with insurers regarding policy renewals, midterm additions or amendments, claims and also arrange all vacant property inspections in order to comply with insurers’ requirements and ensure cover is maintained.
Private Limited Companies are not currently obliged to appoint a Company Secretary, unless specifically required by the Company’s Articles of Association. Management Companies will often appoint a Managing Agent to act as Company Secretary in conjunction with their role as administrators of the Service Charge. Hurst Warne currently act as Company Secretary for a number of commercial management company clients and as part of this role our duties include:
· Advising on Corporate Governance and best practice
· Filing the Confirmation Statements and Accounts at Companies House
· Overseeing the independent audit of the Company’s accounts
· Managing the Register of Directors and Members
· Administering the transfer of Shares as part of the sales process
· Providing information to Statutory Authorities
Service charges, and other direct recharges, represent a significant cost to many businesses. Hurst Warne are able to analyse lease provisions and advise both landlords and tenants on the administration of service charges and on the recoverability of expenditure. Where necessary we can assist tenants in negotiating lease terms and in challenging unjustified charges.
Hurst Warne’s property management team has expanded over the years to meet the needs of our growing client base. Our strength lies in our team of suitably qualified and professional people, all of whom are not only personable and friendly but enthusiastic about property management. Exceptionally low staff turnover has enabled our staff to develop long-term relationships with our clients; working closely with them and each other, enhancing our understanding of their needs and anticipating their requirements to deliver the very best property management service.
Mark’s property management career began in Colchester in 2003, where he worked for 2 years before moving into London to work for Knight Frank, Cluttons and property management specialists Workman. In 2015 Mark decided to forego the London commute and joined Hurst Warne.
Throughout his career Mark has specialised in the management of commercial property and has advised a wide range of clients including institutions, charities, family property companies, local authorities and high net worth individuals. Previous clients include; The Crown Estate, Daily Mail General Trust, BlackRock, John Lyon’s Charity, The Fishmongers’ Company and The Salters’ Company.
Away from the office Mark is a competitive archer and has been a member of the Hampshire County Team since 2014. When not shooting Mark enjoys cycling, cooking and days out with his family.
With an excellent track record and a career spanning over 20 years in Facilities Management, prior to joining Hurst Warne Matt worked at central London consultancy Cluttons for 8 years, initially on secondment from Newmark GMS working on The Crown Estate’s St. James’s and Regents Park Estates and latterly, having been TUPE’d in 2012, working on all Cluttons commercial multi-let mandates. It was during his time at Cluttons where he worked closely with Mark on many central London and regional properties.
Matt is responsible for the procurement of key FM services to all multi-let properties, monitoring and reviewing KPIs and SLAs to ensure performance delivery and best value and ensuring H&S compliance across our commercial property portfolio.
In his spare time Matt is a keen all round sportsman, often found on weekends hacking his way out of the rough on the golf course, cycling or running through the Surrey Hills and, when the weather permits, trying to up his batting average at the crease. When not pursuing sporting activities he spends his time with his young family.
Caroline is an exceptionally experienced property manager and responsible for both commercial and residential properties within our portfolio.
In her spare time Caroline is a keen gardener and enjoys days out with her four grandchildren.
Chris is responsible for the delivery of all of Hurst Warne’s property management accounting service and the management of the client accounts staff.
Outside of work Chris enjoys cooking, including experimenting with alternative ingredients, and travelling abroad with her children.
Jessica’s primary role involves ensuring all of Hurst Warne’s contractors and suppliers are paid on time. However, recently Jessica has taken a more active role in other client accounting matters including service charge reconciliations and client reporting.
Away from the office Jessica takes care of her young family and enjoys keeping fit.
In her day to day role, Lydia deals with all aspects of property management accounting.
Outside of work Lydia enjoys spending time helping local animal rescue centres and spending time with her family.
Katie’s main roles are to assist the property managers with daily management tasks, ensure the smooth running of the office and to be the first point of contact for all general office queries
In her spare time Katie enjoys foreign travel and experimental cookery.
Max assists the Property and Facilities Managers with day to day task such as undertaking inspections, obtaining maintenance quotes and utility supply contracts and is responsible for keeping the health & safety and compliance records up-to-date on QUOODA.
Max is current studying, part time, for his degree Real Estate Management at the Collage of Estate Management in Reading. In his spare time, he enjoys indoor and outdoor rock climbing and is a regular visitor to Portland to climb at the cliffs.
Through varied roles including retail and office agency Nick has gained a wide range of experience including a significant amount of time spent on landlord and tenant, and valuation work. Over the last 20 years he has specialized in asset management and property management focusing on lease negotiations and service charge issues and advising clients from institutions to property companies and pension funds on a wide variety of property types.
Nick also advises a number of businesses on their property portfolios throughout the country dealing with rent reviews, lease renewals, acquisitions and disposals.
How can we help?
If you would like to discuss how Hurst Warne can assist you in the management of your property or portfolio you can either complete our contact form below, give us a call on 01234 567890 or send an email to firstname.lastname@example.org.
Where to find us
Rhoda House, 4a Church Road, Fleet, Hampshire, GU51 3RU